Who to contact for Post-migration support?

You can always ask the IT servicedesk of Protime for support.

Create a ticket at: https://servicedesk.protime.eu/

Or Call us at +32 (0) 3 880 11 24 or +31 (0) 182 58 72 32

For O365 related issues we will transfer your ticket to the SD Worx ticketing system.

You can also log a ticket yourself in the SD Worx ticketing system. (Open this link in an InPrivate/Incognito browser session - login with @sdworx.com address). When contacting support, please prepare to provide your personal SD Worx number. This is your individual identifier which helps our support agents to identify users. Your SD Worx number is mentioned in migration email sent to you prior the migration.

Or check the contact numbers for the emergency hotline. (Open this link in an InPrivate/Incognito browser session - login with @sdworx.com address)