Datacenter overview
Protime invests heavily in strong security. To maximize transparency, we are happy to provide you with a detailed overview of our efforts.
Consensus Assessments Initiative Questionnaire
Protime SaaS System Requirements
Protime Datacenter Infrastructure, Monitoring & Permanence
Security
myProtime Penetration Test (pentest)
Protime Premium Penetration Test (pentest)
Technical and organizational measures
Protime General Policy Framework
Authentication
SaaS Single Sign-on
SSO Protime myProtime Web
SSO Protime Premium Parallels
Password Policy
Integration
SaaS Automated Processes
Protime Connector Framework
Infrastructure
Your business continuity is our main concern so the Protime data is located in two datacenters at 2 physical locations in Belgium. The primary datacenter is in Aalst & the secondary one in Diegem. They are in online mirroring mode, so if there is a technical problem in Diegem, the datacenter in Aalst will automatically take over the impacted component(s).
For our datacenter infrastructure we collaborate with our partners LCL and Fujitsu.
In both of our datacenters you will find the following components:
1. Server infrastructure
The Protime server farm that stores & processes your data.
2. Electricity
A state-of-the-art power supply installation provides electricity over our 2 datacenters at all times. In case of a general power outage the emergency generators(uninterruptible power supplies) will automatically take over.
3. Cooling
A fresh breeze through our components to ensure that our equipment stays at the optimal temperature. We provide a constant temperature thanks to the air conditioning cabinets with separate cooling water circuits and the perforated floor tiles that ensure the even distribution of the cooled air. It is as energy-efficient as possible thanks to permanent monitoring by our cooling specialists.
4. Protection against fire & water
Smoke detectors ensure permanent fire detection, both on the ceiling and under the raised floor. Should a fire ever occur, we will immediately nip it in the bud. We extinguish a special gas - harmless to people and the environment - that removes oxygen from the air and reduces the temperature. We have also invested in a flawless leak detection system. Every presence of water is immediately localized, and of course also removed.
5. Physical security
We do not want unauthorized persons to be able to physically meet our crucial customer data. That is why our datacenter is also strongly committed to physical security: access control, camera surveillance and continuous monitoring. Consider our datacenter as a safe. And even if someone would have unauthorized access to our data, we have encrypted all data at rest and have the encryption key stored in our Protime key vault.
6. Meet-me room
The heart of our datacenter when it comes to connectivity. More than 40 telecom & Internet operators come together here. This way we can choose the most optimal & performant route between our datacenters and your organization.
Certification
Our datacenter is a state-of-the-art facility that boasts Tier 3 certification, as well as ISO27001, ISAE 3000 and SOC2 certification. These certifications demonstrate our unwavering commitment to maintaining the highest levels of security, reliability, and availability for our clients' critical data and applications. . Insight in the full reports is possible after signing an NDA. Contact us for more information.
Ecological footprint
Our datacenters comply with environmental legislation and the ISO14001 standard.
We make efforts to reduce our ecological footprint, this ranges from small things such as economical use of paper and sorting waste carefully, to the regular maintenance and inspection of our installations.
- We measure electricity consumption and we can detect unnecessary energy consumption.
- Cold corridors ensure efficient, local cooling.
- The fire fighting system in our data centers, NOVEC 1230, is the most ecological extinguishing gas on the market.
In addition, our datacenters run 100% on green energy!
The PUE (Power Usage Efficiency), an energy efficiency indicator, is between 1.5 and 1.7. The closer the result 1 approaches, the more efficient. We go for sustainable environmental policy and less consumption in all areas.
