Latest Articles

Will AI become the “killer bee” in the competitive struggle around CX and EX?


In his previous article Eric Lemage, Protime telemarketer, compared CX and EX (Customer and Employee Experience). Time to check whether artificial intelligence (AI) makes an effective breakthrough in this context.

Protime contributes to good cause Close The Gap


At Protime we engage in the future of our society. That is why we are reaching out a digital hand to the charity Close the Gap, an organization that is committed to the digital progress of developing countries.

From Customer Experience to Operating Result


Standing out from the competition by means of a unique product and/or service is no longer a viable solution today. The only solution is to optimise the experience of the customer and the employee throughout their entire life cycle.