Continuity and efficiency for your workforce system
At Protime, we understand that the real value of your WFM solution lies in its efficiency and adaptability. That’s why we created Extended Services. An extended support model designed to keep your system running smoothly while taking time-consuming operational and configuration tasks off your plate.
Our goal? We keep your system, data, and processes up to date, so you can focus on what really matters: strategic HR and your people. From system maintenance and updates to compliance management, we ensure your environment evolves with your business needs.
Keep systems running smoothy
Easy access to specialists
Services that grow with you
Reduce HR admin workload
These core benefits are just the beginning. To give you a clearer picture, here’s how Extended Services go beyond standard support in practice, covering everything from daily system changes to dedicated guidance and operational relief.
| Feature | Default Support | Extended Services |
|---|---|---|
| Scope changes | ✔ Only small changes up to 15 minutes are covered by the SaaS contract. | ★ Additional and/or structural support beyond standard SaaS. |
| Billing | ✔ Changes requiring more time are billed separately. | ★ Billed as an add-on (prepaid hours or per employee per month). |
| Dedicated contact | ✔ No dedicated contact person. | ★ Flexible or dedicated team, depending on the selected package. |
| Support type | ✔ Centralised, reactive support for daily questions and minor issues. | ★ Options for proactive follow-up, operational support, and first-line employee assistance. |
| Guidance | - | ★ Active guidance and advice for optimal system utilisation. |
Our Extended Services are designed to adapt to your organization’s unique needs. Below you’ll find the main service packages, each aimed at relieving operational pressure and helping your HR processes run smoothly.
You are temporary in need of fast first line support for specific questions because you started using your workforce management solution for the first time.
A model designed to support organisations in maintaining and evolving their configured software as their business changes and grows.
You want to outsource admin HR tasks because:
You do not have enough internal resources to answer employee questions about Protime.