Why managed services?

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Tasks & time relieve

Relief for specific needs and for a specific time, enabling you to focus on (soft) HR activities.

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Pro-active 

Performed by Protime Business Partners, working towards a bespoke relationship with you. We understand your business and will work on a pro-active basis.

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On top of SLA 

Available on top of the standard Service Level Agreement (SLA) contract. 

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On premise or remote 

Can be executed on premise or remotely.

Protime Managed Services Application Management

Application Management

  • The Business Partner will introduce small changes to your existing Protime solution.
  • These changes are based on requests entered by you or based on the analysis performed by the Business Partner.
  • These services can be HR related, interfacing, reporting and/ or automation related.
Protime Managed Services Payroll support

Payroll Support

  • The Business Partner will take care of all the activities to ensure a smooth payroll process
  • This includes getting the basic data correct, solving the anomalies, executing pre- and postproduction run, reporting and communication with external parties.
Protime Managed Services SLA extension

SLA Extension

  • Some customers require more availability beyond office hours, priority towards the questions they have for our Customer Care team or a Single Point of Contact for more in-depth knowledge of their Protime solution.
  • SLA extension can also be extra support or maintenance related to bespoke software the customer has in place.
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Data Management

  • The Business Partner is responsible for keeping the non-payroll related information up to date.
  • Depending on the need, the required data will be maintained on a more or less frequent level.
Protime Managed Services HR support

HR Support

  • Whereas previous activities are Protime solution based, Social Secretariat support concerns assistance for external solutions.
  • The Business Partner will either maintain data in a third-party solution, be in touch with another vendor to guarantee data and document handling or work on internal HR related activities.
Protime Managed Services Extra services

Extra services

  • The Business Partner can also assist you in other aspects that are part of the Protime solution as a whole that go beyond the previously mentioned categories.
  • The Business Partner can test your specific solution towards new releases, perform a Health Check on a regular basis, maintain your custom made documentation, train new employees
  • and much more.

Who is involved?

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Customer

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Business Partner

Will assist you with all your questions and work and will propose possible improvements.

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Service Delivery Manager

Will manage the contract and report to you on a periodical basis.

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Account Manager

Remains your contact for all commercial topics and the long-term relationship.

Contact us
If you experience a peak in your workload, need to replace an internal resource for a specific period of time, want to outsource some activities to focus on other priorities, … Please contact your Account Manager or the Protime Business Partner Team.