Managed Services
Burden-free HR
At Protime we know that unforeseen events just happen every day. The key to be successful is to be able to cope with these events in a timely manner. This is why we offer a wide range of tailor-made services to make your day-to-day life easier and less stressful. After all, we are specialists in our own solutions. So feel free to call upon us!
The idea is simple: you can focus on your core activities, and we can take care of anything related to the process from time to money. Our experts are happy to listen to your needs and help you in any way they can.
Not sure if we can be of assistance ? Just ask !
Why managed services?
Tasks & time relieve
Relief for specific needs and for a specific time, enabling you to focus on (soft) HR activities.
Pro-active
Performed by Protime Business Partners, working towards a bespoke relationship with you. We understand your business and will work on a pro-active basis.
On top of SLA
Available on top of the standard Service Level Agreement (SLA) contract.
On premise or remote
Can be executed on premise or remotely.
Application Management
- The Business Partner will introduce small changes to your existing Protime solution.
- These changes are based on requests entered by you or based on the analysis performed by the Business Partner.
- These services can be HR related, interfacing, reporting and/ or automation related.
Payroll Support
- The Business Partner will take care of all the activities to ensure a smooth payroll process
- This includes getting the basic data correct, solving the anomalies, executing pre- and postproduction run, reporting and communication with external parties.
SLA Extension
- Some customers require more availability beyond office hours, priority towards the questions they have for our Customer Care team or a Single Point of Contact for more in-depth knowledge of their Protime solution.
- SLA extension can also be extra support or maintenance related to bespoke software the customer has in place.
Data Management
- The Business Partner is responsible for keeping the non-payroll related information up to date.
- Depending on the need, the required data will be maintained on a more or less frequent level.
HR Support
- Whereas previous activities are Protime solution based, Social Secretariat support concerns assistance for external solutions.
- The Business Partner will either maintain data in a third-party solution, be in touch with another vendor to guarantee data and document handling or work on internal HR related activities.
Extra services
- The Business Partner can also assist you in other aspects that are part of the Protime solution as a whole that go beyond the previously mentioned categories.
- The Business Partner can test your specific solution towards new releases, perform a Health Check on a regular basis, maintain your custom made documentation, train new employees
- and much more.
Who is involved?
Customer
Business Partner
Will assist you with all your questions and work and will propose possible improvements.
Service Delivery Manager
Will manage the contract and report to you on a periodical basis.
Account Manager
Remains your contact for all commercial topics and the long-term relationship.